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RAINGLOW
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RAINGLOW
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DATA PRIVACY

DATA PRIVACY POLICY

Learn how Rainglow Limitada collects, safeguards, and processes user and visitor data in compliance with recognized international data protection standards.

Entity: Rainglow Limitada (Corporate ID: 3-102-925223)Effective Date: October 2026
Section 1

Data Controller Identity

This Data Privacy Policy governs the processing of personal and account data by Rainglow Limitada, a commercial entity duly registered under the laws of the Republic of Costa Rica with corporate identification number 3-102-925223, having its registered corporate address at:

Republic of Costa Rica, San Jose, Montes de Oca, San Pedro, Barrio Dent, two hundred meters north and fifty meters east from Centro Cultural Costarricense Norteamericano, Ofident Building, Office number 3, San José, 11501, Republic of Costa Rica.
Direct Inquiries: info@rainglowltd.com
Section 2

Scope & Nature of Processing

Rainglow Limitada operates as a B2C technology provider and software developer. We collect and process personal data strictly required to deliver our consumer software applications, maintain user account security, and fulfill legal requirements:

  • User Communications & Support: Name, email address, and inquiry messages submitted to customer support or corporate communication channels.
  • Account & Profile Data: Authentication credentials, user preferences, and contact information processed to facilitate account access and service delivery.
  • Technical & Usage Logs: IP address, device identifier, browser type, session timestamps, and telemetry data necessary for network security, bug triaging, and system performance.
Section 3

Legal Basis for Processing

All data is processed strictly in accordance with recognized international data protection standards (including GDPR principles) under the following legal bases:

  • Performance of Service: Facilitating consumer software access, managing user accounts, and delivering digital platform functionality.
  • Legal & Regulatory Compliance: Satisfying mandatory legal standards, security verification, and commercial recordkeeping duties.
  • Legitimate Interests: Protecting the integrity and security of our digital software infrastructure, resolving technical errors, and responding to inquiries.
Section 4

Information Security & Confidentiality

We implement rigorous technical, organizational, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of consumer data. Direct platform communications and data transmissions are safeguarded using industry standard encryption protocols (TLS 1.3). Access to sensitive account records is strictly restricted to authorized security and engineering personnel bound by non-disclosure agreements.

Section 5

Data Retention & Third-Party Disclosure

Rainglow Limitada does not sell, lease, monetize, or commercialize consumer or visitor personal data to third parties. Data is shared only with verified infrastructure providers (e.g., secure cloud hosting and payment processors) operating under strict data processing agreements. We retain records only as long as necessary to provide consumer software services or satisfy statutory accounting and audit requirements.

Section 6

Exercise of Rights & Contact

Users may request access to, correction of, or deletion of their personal information at any time. To exercise your rights, please submit a written request to:

Compliance Officer • Rainglow Limitada
Email: info@rainglowltd.com
Address: Ofident Building, Office number 3, San Pedro, San José, 11501, Republic of Costa Rica.